Skills

Product Management

  • Data-driven product strategy
  • Qualitative & quantitative customer feedback / support operations
  • Market research
  • Roadmapping
  • Go-to-market strategy
  • Competitive analysis

Marketing

  • Audience analysis/profiling/segmentation
  • Brand strategy and development
  • KPIs / success metrics strategy
  • Business intelligence, analytics, data analysis
  • Omnichannel, multi-touchpoint campaign strategy
  • Enterprise CRM, Outbound Email, Web Content Management, Localization, SEO strategy & operations management
  • Digital Marketing lifecycle Program Management & Governance

Program Management

  • Agile, SCRUM, Kanban and Waterfall methodology program management
  • 3rd-party vendor, budget management and contract negotiations
  • Stakeholder relationship strategy, Service Level Agreements
  • Process optimization, prioritization and triage
  • Scheduling & resource estimation and projections
  • Toolset adoption success strategies

Engineering / IT Operations

  • Enterprise Software Development Lifecycle (SDLC) management & optimization
  • Ticketing, issue tracking process operations
  • System architecture & security
  • DevOps / QA
  • Languages/Libraries/Frameworks: C/C++, Java/J2EE/Spring, javascript, jQuery, Perl/Python, HTML/CSS, XML, JSON, Win32/MFC, SQL
  • Operating Systems/Infrastructures/Toolsets: Linux/Unix, MacOS, Windows, AWS, Docker, Git, MySQL, Apache, HAproxy, Tomcat
  • Protocols/Standards: HTTP, TCP/IP, ARP, RIP, DNS, SSL, SSH, FTP
  • BS Computer Science with focus on networking, unix system administration and application development. Minor in Mathematics

Design

  • UI/UX friction analysis & optimization
  • Rapid prototyping/wire-framing
  • User testing
  • Customer journey/experience